Routes Car Rental

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3.8

( 8 reviews )

Auto Repair, Auto Detailing

Open 08:00 AM - 08:00 PM See Hours

Off-Terminal)Ottawa International Airport, 2644 Leitrim Rd, Gloucester, ON K1T 3V3, Canada +1 6135-233-003

Routes Car Rental is a well-known brand in the car rental industry that offers an exceptional rental experience to customers. With locations across different regions, Routes Car Rental provides a variety of vehicles that cater to the different needs and preferences of their customers. The brand prides itself on delivering excellent customer service and making the rental process as seamless and easy as possible. Routes Car Rental's user-friendly website allows customers to easily make reservations online, and their efficient operations ensure that customers can quickly pick up and drop off their rental cars. Whether it's for a business trip or a vacation, Routes Car Rental provides reliable and affordable transportation solutions for their customers.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park

Reviews

3.8/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Candy gillman

March 22, 2024

First rental had large rattling noise after the first day (suspect the heat shield for the muffler), followed by a check engine light coming in. Swapped it out halfway through the trip after speaking to 6+ people trying to explain the issue (only to be told repeatedly that windows and tires are not covered by them, even if this wasn’t the issue). Replacement car was fine, but during drop off they tried to charge me for a much higher km count than the actual — essentially claiming that I drove 1700km in less than 24 hours. Customer service and experience overall is pretty butt. Landed with these guys through my normal portal but won’t be using them or the agency again. Stick to enterprise/budget etc. You’ll pay basically the same price, but you won’t have to top off wiper fluid in the middle of winter. (No winter tires on either car).

Deanna christal

March 22, 2024

1 hour wait with only 1 person in front of me in the lineup. Understaffed and I was forced to spend the night in Ottawa due to the delay. Their pricing was the cheapest, so I guess you get what you pay for. If you are time sensitive, I highly recommend using one of the larger companies located at the airport. Edit: adjusting review to 2 stars as I appreciate the prompt owner response

Kathy hall

March 22, 2024

I've rented with this company for a few years now and I only have good things to say, especially about the employees, who are friendly and reasonable, eager to help. I can't remember most of their names, only Nur, who was always cool, but other employees have been very helpful too. Some customers complain about the large deposit, but this is mainly company policy and not the fault of the employees. My only complaint is that I wish the company would allow customers to contact the site directly rather than direct calls to corporate. It would just save time. Priya, the manager, does an excellent job of handling lots of demands under pressure. I remember when Ottawa had a power outage and she kept serving customers using her cell phone data in her car! Respect to the staff who keep things running! Based on my experience, I would definitely recommend this location.

Zhe kong

March 22, 2024

It was a nice experience renting from Routes. They introduce a very good service to their clients apart from their fast speed to proceed the payments and other services. I had the pleasure to meet the employee Many who helped me with dropping my rental car off today. He was nice and provided an excellent service in explaining the rental car return policy and other things. Thanks Many and Thanks Routes. Looking forward to renting from you again in the future!!

Sharon maier

March 22, 2024

We had an great experience with Routes car rental Car ! Special thanks to employee Prya and Mohammed, who helped us and ensured a smooth rental process. Our Ford Explorer was clean and well-maintained. Friendly service, competitive prices, …

Joeli diemer

March 22, 2024

Thank you to Saleh. He was literally going above and beyond to get me the best experience with my car. I will definitely come back to rent more from him.

Dario lopez

March 22, 2024

Well, from the customer service I would say it was excellent. Priya, the branch manager helped me with everything, she was very kind. But the downside was when I was about to sign the papers, I saw the allowed mileage per day was 200km, but …

Alan fung

March 22, 2024

My encounter with this rental company was exceedingly unsatisfactory, prompting me to strongly discourage any association with them. The service rendered by the lady attendant, regrettably, fell markedly short of acceptable standards of …